In case of seizure, customs are sending a seizure letter. But in some cases the letter is not sent. In the case that one is received, please contact us and include the photos of the letter and the envelope. We will review your case.

In the case that a letter is not received, we must refer to tracking details alone. The customs processing time is not predictable. We require 30 full days of transit time before we rule out delivery. If no delivery occurs by then, we can review your case and discuss any potential options to resolve the matter.